Information

GENERAL COMPANY POLICIES

1. Service and Quality Policy

  • Offer trekking experiences, tours, and tourist transportation that meet high standards of safety, reliability, and customer satisfaction.
  • Ensure all staff are competent, friendly, and trained in customer service and first aid.
  • Every itinerary must be clear, detailed, and communicated to the client before the activity begins.

2. Safety Policy

  • All trekking services include professional guides with local terrain knowledge and basic rescue and first aid training.
  • Participants are required to disclose any relevant medical conditions before starting the activity.
  • The company reserves the right to modify or cancel activities for safety reasons (weather, terrain conditions, etc.).
  • Clients are advised to bring appropriate personal gear (boots, warm clothing, water) according to the trek’s difficulty level.

3. Environmental and Responsible Tourism Policy

  • We promote sustainable tourism practices that minimize negative impacts on Andean ecosystems and local communities.
  • Damaging, collecting, or interfering with flora and fauna during tours is strictly prohibited.
  • Clients are expected to comply with environmental and cultural respect principles.
  • The company will collaborate with local initiatives for conservation and the respect of natural resources.

4. Inclusion and Non-Discrimination Policy

  • Salento Trekking rejects any form of discrimination based on gender, age, race, sexual orientation, religion, or nationality.
  • Any act of exploitation or abuse toward individuals or communities is prohibited, and such situations will be reported to the competent authorities if detected.

RESERVATION AND CUSTOMER POLICIES

1. Reservations and Payments

  • Reservations must be made with sufficient notice (depending on the activity) and may require a deposit or full payment prior to the tour.
  • Payments can be made through methods determined by the company (card, transfer, cash, or others as agreed).

2. Cancellations and Refunds

Client-requested change or cancellation:
  • If canceled more than X days in advance (specify number), a refund or credit for another date will be issued according to conditions.
  • Late cancellations may be non-refundable or only partially refundable (per internal policy).
Company cancellation due to force majeure:
  • If the trek is canceled for safety or weather reasons, a rescheduling or full refund will be offered.

3. Liability and Insurance

  • While Salento Trekking is committed to safety and the proper execution of activities, the client must agree to assume the inherent risks of adventure tourism.
  • It is recommended to have additional personal insurance for trekking or mountain activities.
  • The company will provide policies or temporary insurance according to the contracted program, when applicable.

4. Transportation

  • Transportation services (from Salento or between destinations) are conducted with suitable tourism vehicles and operated by authorized personnel.
  • The client must adhere to established schedules and meeting points.
  • The company is not responsible for uninsured personal belongings left inside the vehicle.

5. Luggage and Personal Items

  • The client is responsible for their own personal gear, clothing, documents, and valuables.

  • We recommend bringing only strictly necessary items in secure backpacks.

Salento-trekking

Is a sustainable agency, which sells to tourist trekking services adapted to the needs and expectations of our clients; Salento-Trekking is aware of the negative effects that the development of its commercial activity brings to the region, whether in the social, cultural and environmental aspects. For this reason, Salento-Trekking is committed to developing its activity avoiding:

  • Sexual exploitation of children, women and minorities.
  • Traffic and / or mistreatment of fauna and flora.
  • The traffic and / or damage of cultural, historical or archaeological assets of the region and the country.
  • Any act of racism or discrimination.

In the case of detecting any such cases, it shall immediately report to the competent authorities.

Likewise, it undertakes to contribute in a positive way to the sustainability of the destination where it operates, developing the following commitments:

  • Complying with the legal regulations that apply to ensure the safety of its customers.
  • Promoting responsible behavior in their travels.
  • Generating awareness about the proper use and protection of natural resources without affecting biodiversity
  • Hiring competent personnel from the region and supporting them in training that will enable them to improve their skills and abilities.

The agency will promote this policy among its employees, customers and suppliers.